Archive for the 'Ensim Support' Category

Migrating to the Latest Version of Parallels Pro Control Panel

The following section provides instructions on migrating to the latest version of Parallels Pro Control Panel.

To migrate to the latest version of Parallels Pro Control Panel:

Log in to the Server Administrator control panel on the Parallels Pro Control Panel server from which you want to migrate data.

Export data from the server:
In the shortcuts section of the Home page, click Export/Import (Tools section).
Perform a Complete backup.

Log in to the Server Administrator control panel on the Parallels Pro Control Panel server.
Import the data to the server to which you want to migrate.
In the shortcuts section of the Home page, click Export/Import (Tools section).
Click Import.

Reference: http://download.pro.parallels.com/

Using Parallels Pro Control Panel to change the logo

To upload your logo to the server:

In the shortcuts area of the Home page, Click Upload Logo (Configuration section).
In the Upload new logo field, enter the name of your custom logo file including the full path or click

Browse to locate and select the file on your computer.
Note: Your logo size should not exceed 73 x 46 pixels.
Click Upload Logo.

Using the command line to change the logo

Using SSH, log on to the server as the root user.

Use either the move (mv) or copy (cp) command to move your logo.gif file to the customization directory /etc/appliance/customization/. For example:

mv /home/ftp_username/logo.gif /etc/appliance/customization/logo.gif

Where ftp_username is the user name of your FTP user account on the server.

SBDavid

Creating Ensim Service Plan templates

To create a Service Plan template:

In the shortcuts section of the Home page, click Add Service Plan (Sites section).
Use the Service Plan Options Information to help you complete the form.
In the Save Plan area, save the plan as a new template or overwrite an existing template.

Before creating sites, you might want to create Service Plan templates. These templates are not required to create a site; however, they can make creating multiple sites easier and faster by establishing the services and utilities you want to assign to specific sites when you create them.

To save the plan as a new plan, select the Save as a new plan option. In the adjacent text box, enter the name of the new plan.

To update or overwrite an existing plan, select the Save as an existing plan option. From the list, click the arrow and choose a name.

To save this plan as the default plan, click the arrow and choose default.

Click Save.

Troubleshooting Ensim Upgrade or Installer Issues

Problem : The host name of the server is incorrect.

Refer the log file /var/log/ensim/installer..-.log to review the list of successful and unsuccessful events recorded during the upgrade.

Check the file /etc/sysconfig/network. The host name must be a fully qualified domain name. See the following example.

Correct: myhost.mydomain.com

The file /etc/hosts should contain the host name and IP address of your server. If it does not, use an editor to modify the file.

—/etc/hosts begin file–
127.0.0.1 localhost.localdomain localhost
1.2.3.4 myhost.mydomain.com myhost
—/etc/hosts end file–

Minimum Requirements to upgrade to Parallels Pro Control Panel

To upgrade to Parallels Pro Control Panel, your system needs to meet the following requirements.

Disk space At least 40 GB

/ 5 GB or more
/usr 5 GB or more
/swap Twice the size of RAM
/var 4 GB or more
20 GB or more (depending on the number of sites you want to host)

Important: Do not create /home/virtual on a separate partition. The Site Administrator dashboard reports incorrect disk usage if the directory is created on a separate partition.

Note: Sites hosted on Parallels Pro Control Panel will be accessible during the upgrade and services such as Web, FTP, and Email will continue to function, except when the site is being upgraded. However, the control panels will be inaccessible during the upgrade. This could typically range from a few minutes to a few hours depending on the number of sites hosted on the server.

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