Archive for the tag 'Ensim Support'

Fix For Memory Error in Ensim Pro for Linux Version

Restore of appliance, reseller, site and user fails with the “MemoryError” if the size of the backup tar file is greater than the aggregate size of RAM and swap space.

Instructions to fix MemoryError exception occuring during import sites.

Resolution: Add extra swap space to the server before doing the restore. The extra swap space is added to the server by setting up a new swap file and enabling swapping on it.

Instructions to setup swap file:

Select the partition where you want to create the swap file. This partition must have free disk space to create the swap file.

Create a file for swap with the following command (# is shell prompt):

#dd if=/dev/zero of=/var/swapfile bs=1024 count=

Where = number of 1024 blocks required. If count=1024000 size of /var/swapfile will be 1024* 1024000 = 1 GB.

Setup an extra swap with the following command:

#mkswap /var/swapfile

Enable “/var/swapfile” for swapping with the following command:

#swapon /var/swapfile

Verification: The file “/proc/swaps” must contain the entry for the swap file “/var/swapfile”. If this entry is not present, then swapping has not been enabled for the swap area.

Restore can be performed after the extra swap file has been enabled for swapping.

Instructions for deleting the swap file after import:

Turn off swapping for file “/var/swapfile” with the following command:

#swapoff /var/swapfile

Delete the file “/var/swapfile” with the following command:

#rm -f /var/swapfile

Notification from Ensim ALERT: An instance has expired

The email indicates that the Ensim License Server (http://elm.swsoft.com) has not received any license update request from the product instance for some extended period. Please login to the server, go to the license manager and click on “Renew License”.

It should send a new request to the license server. If the request fails, check if you can open http://els.swsoft.com/ from the Ensim server - maybe there is an issue with a firewall.

When you can access http://els.swsoft.com/ you should get “You are connected with Ensim Pro License Manager!”

The Parallels Pro Control Panel License Manager (ELM) allows you to manage your Parallels Control Panel Pro (formerly Ensim Pro) licenses.

If you are changing the IP address of your server you need to modify the following files with the new IP address, replacing any instance of the old IP address:

/etc/hosts
/etc/resolv.conf
/etc/sysconfig/network
/etc/sysconfig/network-scripts/ifcfg-eth0
/etc/virtualhosting/namebased_ip_addrs
/etc/httpd/conf/httpd20_app.conf
/etc/virtualhosting/localnameserver
/etc/bind/options.conf.wp
/home/virtual/FILESYSTEMTEMPLATE/siteinfo/etc/resolv.conf

Now reboot the server and then run the following command.

/usr/local/bin/NBDetectchanges

MailScanner + ClamAV causing high load on Ensim Pro for Linux

Ensim Control Panel by default has the clamavmodule setting in MailScanner configuration, this was causing high loads on the server. This was also due to the MailScanner + ClamAV versions installed on the server not being compatible with each other.

To address this we are providing the rpms for the latest compatible versions of these two softwares with clamav setting which is less resource hungry as compared to the clamavmodule.

Downloads From::

32bit OS
http://download.pro.parallels.com/download/pro/linux/kb/2505/i386/

64bit OS
http://download.pro.parallels.com/download/pro/linux/kb/2505/x86_64/

Installation Procedure:

1. Get the RPMs from the locations mentioned above.
2. Upgrade the RPMs (rpm -Uvh *.rpm)
3. sh upgrade.sh

Reference: http://parallels.com

SBDavid

Creating Ensim Service Plan templates

To create a Service Plan template:

In the shortcuts section of the Home page, click Add Service Plan (Sites section).
Use the Service Plan Options Information to help you complete the form.
In the Save Plan area, save the plan as a new template or overwrite an existing template.

Before creating sites, you might want to create Service Plan templates. These templates are not required to create a site; however, they can make creating multiple sites easier and faster by establishing the services and utilities you want to assign to specific sites when you create them.

To save the plan as a new plan, select the Save as a new plan option. In the adjacent text box, enter the name of the new plan.

To update or overwrite an existing plan, select the Save as an existing plan option. From the list, click the arrow and choose a name.

To save this plan as the default plan, click the arrow and choose default.

Click Save.

« Prev - Next »