If you’re currently using cPanel along with ProFTPd as your default FTP service and you are getting disconnection nor timeout issues while trying to edit a file or uploading/downloading it’s probably because cPanel leaves the Timeout settings for ProFTPd with default settings.
Due this, you will need to edit your ProFTPd configuration file and add custom timeouts to make it work properly.

  1. vi /etc/proftpd.conf

Add the following Timeout settings below the comments (#’s):

TimeoutLogin 120
TimeoutIdle 3600
TimeoutNoTransfer 3600
TimeoutStalled 3600

Save and quit editting proftpd.conf and restart the service.

  1. service proftpd restart

Try again and let us know if you continue experiencing disconnection issues.

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