ServerBuddies Support Blog

What can I do if I am unable to start the qmail service in Plesk?

First of all, make sure that qmail is not running.

If so, try to start it from the command line.

If that does not work take a look at the /usr/local/psa/var/log/maillog logfile for helpful error messages.

Reference: http://kb.parallels.com/en/

Webmin error message Unable to identify operating system

When installing the Webmin RPM, I get the error message Unable to identify operating system.

This happens if Webmin cannot identify your OS by looking at your /etc/issue file, possibly because it has been changed from the default contents. The best solution is to install the .tar.gz version of Webmin, which asks for the OS name and version manually.

Unable login into the domain stats

Issue: Unable to login into the stats of the domain (in Plesk). It is asking the password continuously.

<Directory "/var/www/vhosts/domainName/statistics">
         AuthType Basic
         AuthName "Domain statistics"
         AuthUserFile /var/www/vhosts/domainName/pd/d..httpdocs@plesk-stat
         require  valid-user
</Directory>

It is in that AuthUserFile, the login name as well as the encrypted password is stored.

So adding a new user login details in that file fix the problem, and you can add it as follows.

Create the encrypted password using htpasswd command.

This will fix the issue.

Note : Replace the domainName by corresponding domain name.

Plesk login page shows “Unable to connect to database : saved admin password is incorrect”

When try to login to Plesk admin panel the following error is displayed.

Reason:

The main reason for the issue is the PSA database user password and the Plesk admin password mismatch.

Solution:

Step 1 : Confirm the Plesk admin password. You can get the current Plesk password with command below.

Step 2 : Edit the MySQL configuration file(my.ini - %plesk_dir%\mysql\data\).

Add the skip_grant_tables=1 parameter and restart the Plesk SQL Server service.

Note : Add to the [PleskSQLServer] section, NOT to [Client] section.

Step 3 : Reset the password

Type the below command to get into the MySQL prompt,

Now from the MySQL prompt, type

where ‘current_password’ is the current Plesk password.

Step 4 : Revert the changes

Remove the parameter ’skip_grant_tables=1′ from the MySQL configuration file and restart service Plesk SQL Server.

You should get the plesk admin page now

Unable to enable sendmail in Virtuzzo Power Panel (VZPP)

The exact issue :

Unable to enable sendmail using “Virtuzzo -> system services -> xinetd (tab) -> sendmail” section.

This is mainly occurring due to one entry /etc/xinetd.d/sendmail file. In order to fix this issue, do the following:

Modify :
service smtp
{
disable=yes
socket_type = stream
protocol = tcp
wait = no
user = root
group = root
server = /usr/sbin/sendmail
server_args = -bs -Am
nice = 5
instances = 10
}

Modify it to :

service smtp
{
disable=no
socket_type = stream
protocol = tcp
wait = no
user = root
group = root
server = /usr/sbin/sendmail
server_args = -bs -Am
nice = 5
instances = 10
}

restart the xinetd using:

Verify the sendmail status using “Virtuzzo -> system services -> xinetd (tab) -> sendmail”. You can see that the status of sendmail now changed to “enabled”.