Archive for the tag 'Reseller'

SBDavid
Jun 26th, 2009

Reseller list missing in WHM

Reseller list missing in WHM

This article discusses how to resolve issues where the WHM reseller list has disappeared however they still exist in Apache’s configuration and the users’ directories still exist in /home
Resolutions

1)/var/cpanel/users/

/var/cpanel/users/username should have the following syntax per line “DNS=domain.com” line. If not, edit this file and change the line to DNS=domain.com

Secondly, be sure to check that the DNS zone above exists in “Edit DNS Zone” in WHM. If not, add it via “Add DNS Zone” in WHM.

2)/etc/httpd/conf/httpd.conf

Double check that there is a VirtualHost container per domain in /var/named/

3)/etc/userdomains

/etc/userdomains should have the following syntax per line “domain.com: user” where user is the reseller. If not, edit this file and change the file to match.

4)/etc/trueuserdomains

/etc/trueuserdomains should also have the following syntax per line “domain.com:user”where user is the domain owner user. If not:

mv /etc/trueuserowners /etc/trueuserowners1

/scripts/updateuserdomains

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