ServerBuddies Support Blog

Mailbox disk usage in Parallels Plesk Panel.

Problem: Parallels Plesk Panel shows incorrect statistics for the mailboxes on the domains. Domain mailboxes use less disk space then it is shown at the Control Panel. Disk usage for the mailbox is shown even if mail service is disabled on the domain.

Issue was discovered in Parallels Plesk Panel version 10.0.1.

In order to fix the issue apply hot-fix on the server.

Replace the file $PRODUCT_ROOT_D/admin/smb/application/controllers/StatisticsController.php with the file from the attachment below.

http://kb.parallels.com/Attachments/14688/Attachments/StatisticsController_linux.zip

The installation procedure is at http://kb.parallels.com/en/8083

After that recalculate statistics for the domains with the statistics utility. Statistics utility can be found in directory e $PRODUCT_ROOT_D/admin/sbin/.

Reference : http://parallels.com/

Parallels Plesk Panel 10, redirected to incorrect URL

Possible symptoms that you may face are:

•After installation when you try to go to https://your-domain-name:8443 to log in into Plesk, you are redirected to incorrect URL https://incorrect-url:11444/relay .
•After postinstall wizard when you try to log out, you are redirected to incorrect URL https://incorrect-url:11444/relay .
•When you try to log in to Plesk in the second time (after postinstall wizard is passed), you are redirected to incorrect URL https://incorrect-url:11444/relay .

Custom & Business Manager and SSO are configured to work with incorrect (temporary) URL after installation.

Reference : http://parallels.com/

How to disable news in SWsoft Plesk panel

Generally Plesk News frame can be closed with Close the News button in the bottom of the frame, and this frame will not be shown anymore in the next logins to Plesk interface.

The option to hide news is independent for every Plesk account and there are no option to close news server-wide for all accounts. If it is needed to close news for accounts without logging into panel, the changes like below may be done in Plesk database, for example the changes may be done by custom script which will be called using Even Manager feature in Plesk.

The examples below are for MySQL database engine.

To hide news for Plesk admin account you should login to MySQL with:

and run the queries:

To hide news frame for Plesk client account (replace cl_id with an ID of needed Client, it can be known from from psa.clients table):

To hide news frame for Plesk domain administrator account (replace dom_id with an ID of needed domain, it can be known from from psa.domains table):

To hide news frame for Plesk mail account (replace mn_id with an ID of needed mail account, it can be known from from psa.mail table):

The value 3 in above commands means that News up to Plesk 8.2 will be hidden.

Reference : http://parallels.com

1. Create a file with the following content:

<?php
phpinfo();
?>

and then save it into the $HTTPD_VHOSTS_D/domain.tld/httpdocs folder as 1.php (the name may be different, only .php should be existed)

2. Open the file via browser:

http://your-domain.com/1.php

Note! The PHP support should be enabled for the domain.

On the page the standard PHP diagnostic table should be existed.

Spam whitelist limited to 100 addresses in Plesk Control Panel

By default Plesk only allows you to have 100 email addresses listed in your whitelist and blacklists.
It was done to limit CPU usage by spamassassin, because by adding several hundreds of mail addresses into one of the lists user can decrease server performance. Or user can advisedly, add a lot of addresses into list, send a lot of mails and all server will be very slow.

In Plesk CP user can see how many addresses he can add into list(100 minus already added quantity of addresses). If before upgrade to 8.1 (this limit doesn’t exists in earlier version) there were added more than 100 addresses user will see negative number.