ServerBuddies Support Blog

Cpanel Customer Contact feature

The Customer Contact feature replaces the Support Request system that exists in prior versions. Resellers may configure this feature to display contact details for support, billing and sales departments.

The feature retains the ability to allow contact submissions via email or external applications. A simplified branding editor in this interface allows the reseller to modify the cPanel™ interfaces used by this feature.

This feature is available to all resellers. Configuration and template data for each reseller is stored in the cpanelbranding directory in the reseller’s home directory.

For the root user this is /var/cpanel/cpanelbranding. Configuration data is stored in the contactinfo.yaml file while branding related changes are stored in one of the following:

contactinfo_include.html - Displays contact information in the Contact and Help cPanel™ interfaces

supportinfo_include.html - Displays a support request form in the Contact and Help cPanel™ interfaces.

Account Transfers cPanel 11.25.0 Release Feature Updates

For cPanel™ to cPanel™ transfers, the single and multiple account transfer interfaces in WHM now provide the ability to skip the home directory when packaging an account. This allows you to reduce the amount of time a transfer takes and choose a more efficient method to transfer the user’s home directory.

The cPanel™ version of the remote server is auto-detected for cPanel™-to-cPanel™ account transfers. The Remote Server Type menu in the transfer interface is updated to reflect this change.

When transferring a mixture of reseller and non-reseller accounts using the Multiple Account Transfer interface, the resellers will transer first. Prior cPanel™ versions would iterate through the users alphabetically.