Jul 21st, 2011
Cpanel Customer Contact feature
Cpanel Customer Contact feature
The Customer Contact feature replaces the Support Request system that exists in prior versions. Resellers may configure this feature to display contact details for support, billing and sales departments.
The feature retains the ability to allow contact submissions via email or external applications. A simplified branding editor in this interface allows the reseller to modify the cPanel™ interfaces used by this feature.
This feature is available to all resellers. Configuration and template data for each reseller is stored in the cpanelbranding directory in the reseller’s home directory.
For the root user this is /var/cpanel/cpanelbranding. Configuration data is stored in the contactinfo.yaml file while branding related changes are stored in one of the following:
contactinfo_include.html - Displays contact information in the Contact and Help cPanel™ interfaces
supportinfo_include.html - Displays a support request form in the Contact and Help cPanel™ interfaces.
