ServerBuddies Support Blog

How to set up the admin’s password using GUI if you do not know the current admin’s password:

Log in to the Panel using the server power user credentials.
If you have at least one own subscription, skip this step. Otherwise, create a subscription:

1. In the left frame, click Hosting Services > Subscriptions.
2. Click Add New Subscription.
3. Specify a website and subscription info and click OK.

Go to the Control Panel: click the Control Panel link next to your subscription.
Go to the Users tab.
Click the ‘Admin‘ link in the list of user account.
Under the Panel Preferences, type in the new password and its confirmation, and click OK.

How to set up the admin’s password using CLI After Installation

When Parallels Plesk Panel is installed, a random password is generated for the user ‘admin’, which replaces the old scheme when the same default password was used on all installations. This change was done to protect servers with freshly installed Panel from hacking by bots that use the default password.

After the installation is finished, you can set the admin’s password being authenticated in the Panel with credentials of the server system power user, that is “root” on Linux systems.

The admin’s password can be set up during the Panel initialization (this is the best way), or afterwards.

Issue the following command (you should have the power user privileges):

On Linux/Unix:

Reference: http://parallels.com/

Installing Softaculous in Direct Admin

Note: Before starting the installation make sure ionCube Loaders are enabled. Otherwise you will not be able to Install Softaculous. The ionCube Loaders can be downloaded at the ionCube Downloads

Now SSH to your server and enter following commands:

The Installer will start showing the Installation Processes and when done will indicate the same. NOTE: Scripts will be downloaded during this process. The Download Activity will also be shown on the screen.

How can I change/repair my Admin account if the password in Plesk?

First try to restart Parallels Plesk Panel:

Check that the /etc/psa/.psa.shadow file has valid permissions. The right permissions would be

In case you have any other permission, you should change it using the following command:

Check that Mysql server is running and working properly using the “ps ax | grep mysql” command. For example:

To check that Mysql server is running fine, try to access to the mysql console. For example:

In the newest versions of Parallels Plesk Panel, the password can be restored using the “ch_admin_passwd” utility.

To change the password, use a command like the following one:

Load MySQL with ’skip-grant-tables’ option, adding skip-grant-tables to the [mysqld] section of /etc/my.cnf file

Restart MySQL with the following command prompt:

Add the new password to the /etc/psa/.psa.shadow file.

Repair the password using the following command prompt:

Delete skip-grant-tables option from /etc/my.cnf

Restart MySQL.

Reference: http://parallels.com/

Plesk login page shows “Unable to connect to database : saved admin password is incorrect”

When try to login to Plesk admin panel the following error is displayed.

Reason:

The main reason for the issue is the PSA database user password and the Plesk admin password mismatch.

Solution:

Step 1 : Confirm the Plesk admin password. You can get the current Plesk password with command below.

Step 2 : Edit the MySQL configuration file(my.ini - %plesk_dir%\mysql\data\).

[C:\Program Files\Parallels\Plesk\mysql\data\]

Add the skip_grant_tables=1 parameter and restart the Plesk SQL Server service.

Note : Add to the [PleskSQLServer] section, NOT to [Client] section.

Step 3 : Reset the password

Type the below command to get into the MySQL prompt,

Now from the MySQL prompt, type

where ‘current_password’ is the current Plesk password.

Step 4 : Revert the changes

Remove the parameter ’skip_grant_tables=1′ from the MySQL configuration file and restart service Plesk SQL Server.

You should get the plesk admin page.